Refund & Cancellation Policy

1. Overview

At Sara Kaur, we understand that plans can change. Our refund and cancellation policy is designed to be fair to both our clients and our companions, while remaining transparent and easy to understand.

This Refund & Cancellation Policy forms part of our Terms of Service. By making a booking, you agree to the terms outlined on this page.

💡 Important: All cancellation times are calculated based on the scheduled booking start time in Indian Standard Time (IST).

2. Cancellation by Client

If you (the client) wish to cancel a confirmed booking, the following refund structure applies:

2.1 How to Cancel

To cancel a booking, you must:

• Contact us via email at admin@example.com
• Or call/WhatsApp our 24/7 support line
• Provide your Booking ID and reason for cancellation
• Wait for our written confirmation of the cancellation

⚠️ Cancellation requests are only considered valid once you receive a written confirmation from us. Verbal cancellations alone are not accepted.

3. Cancellation by Us

In rare situations, we may need to cancel your booking. This may occur due to:

• Companion unavailability due to illness or emergency
• Force majeure events (natural disasters, strikes, government restrictions)
• Safety concerns for either party
• Payment verification issues
• Violation of our Terms of Service

3.1 Refund Options

If we cancel your booking (for reasons other than your violation), you will receive:

• ✅ Option 1: Full 100% refund of the advance amount
• ✅ Option 2: Free reschedule to another date/time
• ✅ Option 3: Alternative companion of similar profile

The choice is entirely yours. We will contact you as soon as possible if such a situation arises.

4. Rescheduling Policy

If you need to change your booking date or time (instead of cancelling), we offer free rescheduling subject to the following conditions:

• Request made 24+ hours before the original booking time: Free
• Request made 12–24 hours before: ₹500 admin fee
• Request made less than 12 hours before: Subject to availability + 25% fee

Rescheduling is subject to companion availability on the new date. If the new date/time is unavailable, the booking may be cancelled as per our refund policy.

📌 Only one free reschedule is allowed per booking. Subsequent changes may incur administrative fees.

5. No-Show Policy

5.1 Client No-Show

If you fail to appear at the agreed location within 30 minutes of the scheduled start time without prior notice:

• The booking is treated as a no-show.
• No refund will be issued.
• You may be blacklisted from future bookings.
• The companion's time is compensated as per our internal policy.

5.2 Companion No-Show

If a companion fails to appear without prior notice, you are entitled to:

• ✅ 100% full refund of the advance amount
• ✅ Free replacement companion, subject to availability
• ✅ Priority booking on your next reservation

6. Non-Refundable Cases

Refunds will NOT be issued in the following circumstances:

• 🚫 Client requests illegal or prohibited services
• 🚫 Client violates the Code of Conduct
• 🚫 Client provides false or misleading information
• 🚫 Client is intoxicated or under the influence of drugs during the booking
• 🚫 Client engages in harassment, abuse, or violence toward the companion
• 🚫 Client cancels due to a "change of mind" within 6 hours of booking
• 🚫 Booking is terminated mid-service due to client misconduct
• 🚫 Client requests a refund more than 30 days after the original booking date

⚠️ In such cases, the client forfeits all payments made and may be permanently blacklisted. Serious violations may also be reported to law enforcement authorities.

7. How to Request a Refund

To request a refund, follow these steps:

1. Contact us via email at admin@example.com or through our contact form.
2. Provide details:
   • Your Booking ID
   • Name and contact information used for the booking
   • Reason for refund request
   • Date and time of cancellation
3. Wait for confirmation: We will review your request and respond within 2 business days.
4. Refund processing: Once approved, refunds are processed within 7–10 business days to the original payment method.

8. Refund Processing Time

Once your refund is approved, here's how long it typically takes to reflect in your account:

⏱️ Processing times may vary slightly depending on your bank or payment provider. We are not responsible for delays caused by banks or payment gateways.

9. Payment Disputes & Chargebacks

We encourage you to contact us first before initiating a chargeback or payment dispute with your bank. Most issues can be resolved quickly through our support team.

9.1 Fraudulent Chargebacks

If a client initiates a fraudulent chargeback after receiving our services:

• The client will be permanently blacklisted.
• We will provide full documentation to the payment provider to dispute the chargeback.
• Legal action may be initiated to recover the amount plus damages.

9.2 Legitimate Disputes

If you have a genuine concern about a charge, contact us at admin@example.com. We'll work with you to resolve it fairly and promptly.

10. Contact Us

For any questions or concerns regarding this Refund & Cancellation Policy, please contact us:

This Refund & Cancellation Policy should be read together with our Terms of Service and Privacy Policy.